Equature, PFN launch free NG911 training for Michigan call center staff

Equature and Peninsula Fiber Network are giving Michigan’s Next Generation 911 call center staff free access to on-demand training built around state-specific emergency communications needs. The program is designed to help telecommunicators learn on their own schedules as NG911 technology continues to expand beyond voice calls.

Why it matters: - Michigan’s emergency communications staff now have free access to training that can help them keep pace with Next Generation 911 tools and workflows. - The course access is statewide, reaching call center personnel across all 83 Michigan counties served by Peninsula Fiber Network. - On-demand lessons can make it easier for telecommunicators to train without disrupting emergency operations.

What happened: - Equature and Peninsula Fiber Network launched virtual on-demand NG911 training for Michigan call center staff. - PFN provides Next Generation 911 services in all of Michigan’s 83 counties. - The training is free for PFN customers. - The courses are available in one location and can be completed on each learner’s own schedule.

The details: - The Michigan-focused courses cover NG911 and the telephone providers serving Michigan. - NG911 modernizes emergency communications by supporting text and other data in addition to voice calls. - PFN said the partnership makes Michigan-specific NG911 education more accessible and gives customers a convenient way to build knowledge and stay informed. - Equature said the partnership puts NG911 knowledge directly in the hands of the people answering the call. - Equature provides public safety communications recording, quality assurance and training tools. - PFN provides telecommunications, transport and broadband services for governments, businesses and other telecommunications companies. - PFN also partners with the public safety community to provide NG911 services in Michigan and Wisconsin. - PFN’s secure, redundant fiber optic network extends across Michigan, northern Wisconsin and into Canada. - PFN said its work with INDATEL Network Consortium partners provides network access points across much of the United States.

Between the lines: - The partnership pairs PFN’s statewide NG911 infrastructure with Equature’s public safety education tools. - The move reflects a broader shift in emergency communications as agencies adapt to text-based and data-rich 911 capabilities. - A free, centralized training library can lower barriers for staff who need ongoing education but have limited time during shifts.

What's next: - Michigan telecommunicators and other emergency communications personnel can begin using the new on-demand courses now. - PFN customers can revisit the material as NG911 practices and provider knowledge evolve. - The partners are positioning the training as an ongoing resource rather than a one-time rollout. - More information is available at Equature and PFN.